Terms & Conditions

CLOUDKINGS Limited collectively referred to as “CLOUDKINGS“, “we“, “us” or “our” in this Terms & Conditions).

This agreement (Terms of Service) is a legal agreement between the customer (You) and CLOUDKINGS LTD, the owner and the operator of the CLOUDKINGS website. This agreement clearly states the terms and the conditions that will govern your usage of the website and the different products that are sold on it and the memberships that are sold to you by it. By using and accessing the website, you are showing that you agree and accept to comply with the agreement. If you do not agree to the agreement, then you will not be allowed to use the website or buy products or memberships from the website.

By making an account for a membership, you show that you are at least 18 years old and are of legal smoking age.

By creating an account for a membership, you show that you are aware of the warnings that have been listed below:

WARNING: Dependent upon your choice of E-Liquid some contents within CLOUDKINGS will contain nicotine which is a poisonous & addictive substance. All Contents within CLOUDKINGS are intended for use by smokers of a legal age (over 18’s) and not by non-smokers, children, women who are pregnant or may become pregnant or any person with an elevated risk of, or pre-existing condition of, any medical condition which includes, but is not limited to, heart disease, diabetes, high blood pressure or asthma. If you experience any side effects or possible side effects, stop using the product immediately and consult a doctor. Contents within CLOUDKINGS may be poisonous if orally ingested. Contents within CLOUDKINGS are not smoking cessation products and have not been tested or guaranteed as such. Contents within CLOUDKINGS is not intended to treat, prevent or cure any disease or condition. Please keep out of reach of children and pets. We have the right to cancel an order at any time, should we feel the buyer is a minor or if someone is buying on behalf of a minor. We do not accept any liability for the use of these products in any circumstances.

1 – CHANGES TO TERMS; PRIVACY/PERSONAL INFORMATION

1.1 – UPGRADES TO THE WEBSITE

CLOUDKINGS  might change, add, or remove any section of the website including any content at any time without notifying you.

1.2 – PRIVACY/PERSONAL INFORMATION

Clients agree to offer complete, current, and accurate information as needed for the buying of the memberships and products. CLOUDKINGS has the right to block any sales to clients who give incomplete, inaccurate, and false information. Clients acknowledge that CLOUDKINGS utilizes a third party banking processing service to process the bill and order fees to your credit card. The privacy policy of  CLOUDKINGS located here, explains how a client’s personally identifiable data is gathered, utilized, and disclosed. Therefore, you hereby agree that we can use your personal data in accordance with the terms mentioned in our Privacy Policy.

2 – PASSWORDS; USAGE OF THE WEBSITE

2.1 – PASSWORDS

You can use the functionality on the website that permits you to log into the website by utilizing the sign in credentials for another account on different third party sites, which can vary from time to time including Facebook, Twitter, and LinkedIn and if applicable, you can configure your account’s privacy settings with your third party account to allow your activities on CLOUDKINGS to be shared with your colleagues and friends on your third party website account. Despite the foregoing, you agree that your utilization of any third-party site through which you sign in to the CLOUDKINGS website using third party website sign in credentials are governed by terms and the condition of such third party site’s terms of use and their privacy policy. This includes without limitation the third-party site’s account security policies, password, user-generated posting of content, and acceptable usage policies.

You are fully responsible for managing the privacy of your passwords and you are also responsible for all the activities that take place utilizing your account’s password. You agree not to tell other people your password, access your passwords, or do anything that can damage the security of your account. You also agree to inform CLOUDKINGS if any illegal usage of your passwords occurs on the site or if you know about another breach of security that is in relation to the website.

2.2 – USAGE OF THE WEBSITE; RESTRICTIONS

Subject to your agreement to the Terms of Service, the website thereby allows you a personal, limited, non-transferable, revocable, and a non-exclusive license to gain access to the website and use the information, content, graphics, images, text, audio clips, video clips, interfaces, and other material that is displayed on the site only for non-commercial and personal usage. You should not modify copy, reproduce, display publicly, or use the content that is present on the website in any other way. You are not allowed to take off any proprietary notices and copyright notices from the content. Your authorization to use the website will be terminated automatically if you breach any content of this agreement.

Therefore, you warrant that you will not induce any third party website to try to disable any security mechanism that is utilized by the website or gain unauthorized access to any networks on the site or any portion of the website. You warrant that you will not allow any third party to utilize page scrape, spider, or any other automatic program to acquire, copy, access, or observe any section of the website. You will not induce any third party website to utilize any software or device to interfere with the proper performance of the website. The third party will not trace any data on a person who comes to the website. The third party will not utilize the content for any illegal purposes to facilitate, solicit, or induce illegal activity or copy and create an imitation of the work, or try to extract the code of the proprietary software that is utilized to maintain or applicable content to the site.

2.3 – CHAT SESSIONS

CLOUDKINGS offers its members the ability to enter into chat sessions via 3rd parties with a Member Services Agent. Upon taking part in and continuing these instant messaging sessions with an MSA, you are agreeing to all the condition, terms, notices, and monitoring guidelines referenced or contained herein including the Terms of Services of CLOUDKINGS and its Privacy Policy. In order to manage high quality services and offer a safe environment for the Member Services Agent, the websites has the right to block or stop you from any chat sessions for acts that might be considered as inappropriate such as the use of offensive language and other reasons that violate the Terms of Service. If you are not in compliance with the Terms of Service, including the provisions that are related to the Chat Session, then do not utilize the Chat Session services.

MSAs are not capable of and cannot fulfill specific types of requests because of account security restrictions. If your request demands making a payment or simply cancelling your service, then email Member Services at info@cloudkings.co.uk log into your own account to make the changes. You will be asked your username, email address, and other personal information in order to maintain the security and identity of the chat. An MSA will not ask you for your password or credit card information to confirm the account. You should discontinue the conversation if an MSA asks you for your password or credit card information and send an email at info@cloudkings.co.uk

3 – TERMS OF SALE

3.1 – PRODUCT SALES AND MEMBERSHIPS TO END USERS

CLOUDKINGS sells a variety of food flavouring products & electronic cigarette products that may contain nicotine to end user clients of legal smoking age who buy monthly memberships or individual purchases to obtain the products for their personal use only. You cannot buy the products or the memberships for resale or further distribution for any business or commercial purposes. The membership and privileges conferred are non-transferable and personal. On the odd occasion that one of your chosen flavours may be out of stock in the time of order. we reserve the right to replace this item with one of our other selective products.

3.2 – PRICING

The costs for memberships and products including shipping and handling fees may be found on the current pricing page of the website which is located at www.CLOUDKINGS.co.uk The price that the website will charge you for the products will be the price that is posted on the website on the date that you first sign up for your membership. CLOUDKINGS has the ability to change the costs for products and memberships whenever they want and will not offer refunds and price protection in the occurrence of price reduction or promotions.

3.3 – CANCELLATION POLICY/REFUND

Cancel Your Membership: You can cancel your account whenever you want by signing into your account page and clicking on “Cancel My Subscription.”

If you are not happy with the product, then contact CLOUDKINGS so they can solve the issue. Refund requests should be made to CLOUDKINGS directly at info@cloudkings.co.uk. All the refund requests need to be made within 30 days of the shipment date by CLOUDKINGS. CLOUDKINGS is not responsible for the products that are lost or damaged during shipment.

Following the CLOUDKINGS receipt of your requests, usually within 14 days, CLOUDKINGS will credit the quantity paid for the refunded product to the credit card that you utilized to make the purchase. Despite the foregoing, CLOUDKINGS is not responsible when a certain credit card company does a chargeback transaction. You will be liable for contacting your credit card company if you have any queries about the process of the chargeback.

CLOUDKINGS will not give a refund for that request that is obtained by the website 30 days after the original shipment date. CLOUDKINGS does not offer a refund for returned products that are destroyed due to misuse, mishandling, or lack of care.

Please note, CLOUDKINGS will not issue you a refund if the product has been opened, used or modified, due to health and safety.

3.4 – BANKING OPTIONS; MEMBERSHIP CANCELLATION POLICY AND AUTOMATIC MEMBERSHIP RENEWALS

CLOUDKINGS will accept debit & credit card payments only. You will need to agree to pay all the payments that are charged to your account based on the charges, fees, and the billing terms of the site. You are responsible for paying any sales and shipping and handling fees that can apply to your purchases of memberships and products based on the address that you give as the shipping addressing when you create an account on the site. All payments will be made by using credit cards in advance before the products are shipped to you. If you do not pay on time or your credit card account cannot be charged, then CLOUDKINGS has the right to terminate your account. All payments and sales will be made using GBP.

CLOUDKINGS’s third party payment service Paypal might obtain up-to-date credit card data from your credit card issue. The payment of the updated information is given to CLOUDKINGS’s third party payment service provider at the election of the credit card issuer. Neither CLOUDKINGS’s third party payment service provider nor CLOUDKINGS will be held responsible for the distribution of your credit card data. Your credit card issue might permit you the right to opt out of the updated services. It is up to you to contact the issuer of your credit card with regards to your ability to be able to opt out of the service.

Important Note For Consumers: CLOUDKINGS will renew your membership automatically on a monthly anniversary date of the membership by charging your credit card or Paypal account with the appropriate membership fee and the shipping and handling costs or similar taxes that might be imposed on your fee payments. Every membership renewal period lasts for one month. You can cancel the membership any time by following the instructions on cancellations then follow the instructions towards the cancellation. All the cancellation requests obtained after the 1st of the month will take effect the next month. If you have any difficulties, you can email info@cloudkings.co.uk. CLOUDKINGS demands some time to process the request to cancel the membership. If you cancel the membership, you will get to enjoy the benefits of it until the end of the previous membership term for which you have already paid. You will not be applicable for a prorated refund of any kind of the membership fees that is paid for unused days of the membership term.

3.5 – PRODUCT AND SHIPPING ACCEPTANCE

All purchases must be paid in full before CLOUDKINGS process and dispatches any products. CLOUDKINGS will aim to process and dispatch your order within 1 working day, however there may be unforeseeable events that may delay this timeframe.

All UK orders will be shipped via ROYALMAIL TRACKED 48 with a 1 – 3 working day turnaround.

ALL International customers will be shipped via PARCELFORCE with a 5 – 14 working day turnaround.

Shipping & V.A.T are additional extra that will be charged to end of your order.

4 – PROPRIETARY RIGHTS

You thereby acknowledge and agree that the licensors of CLOUDKINGS own all titles, legal rights, and interest in and to the website and content, including without any limitation, all intellectual property and proprietary rights that subsist in the website, whether such rights have been registered or not and wherever those rights may exist in the world.

5 – THIRD PARTY WEBSITES; INDEMNIFICATION

5.1 – THIRD PARTY WEBSITES

The website might offer links to third party websites that are not controlled or owned by CLOUDKINGS, including without limitation, Twitter, Facebook, and LinkedIn. CLOUDKINGS offers such links as a convenience for you. CLOUDKINGS does not approve, rewire, endorse, or any presentations about such websites, the people or companies that own or operate them or any results that can be obtained from utilizing them. You should exercise your own judgment and if you decide to access a third party website that is linked to CLOUDKINGS, you will be doing so at your own risk and will be held responsible for your activities that are conducted in connection with those websites. Your utilization of third party website is subjected to the terms of use and the privacy policies that are located on the third party websites might be different from our agreement and privacy policy including the password and account setting policies and acceptable use policies.

5.2 – INDEMNIFICATION

You therefore agree to indemnify each of the CLOUDKINGS Parties harmless against and from any losses, damages, responsibilities, and claims that arise from your breach of the agreement or otherwise taking place from your misuse or usage of the products, content, or website.

6. DISCLAIMER OF WARRANTIES

The content, site, memberships, and products are furnished to you without warranties, conditions, or representations or otherwise of any type. On behalf of its affiliates, itself, suppliers, licensors, and third party service providers and their respective directors, agents, and contractors, CLOUDKINGS (a) expressly disclaims all conditions and warranties including without any limitation, the implied warranty of the title, non-infringement, and fitness for a certain purpose; (b) it does not warrant or represent that the website, product, content, or memberships will meet your needs or that the operation of the content or website will be stable, uninterrupted or safe; (c) does not warrant that the content, website, memberships, or products will be error free or that any errors will be fixed; and (d) it does not make any condition, warranty, or representations regarding the usage of the website, products, or content in terms of the accuracy, completeness, reliability, timeliness or otherwise. Your usage of the content, website, membership, or products is at your own risk and you will be held completely responsible for your usage of the content, site, memberships, and products.

This restriction of solutions is a part of the bargain between CLOUDKINGS and you. No written information, oral information, advice given by CLOUDKINGS, or any individual on behalf of the website will develop a condition or warranty or change the exclusion of the warranty.

Nothing in section 6 shall limit or exclude the warranty, conditions, or representations of CLOUDKINGS’s Parties to the extent that they might not be lawfully limited or excluded by the applicable law, in which case, such representations, conditions, or warranties will be limited and excluded to the extent that is permitted by the applicable law.

7 – LIMITATION OF RESPONSIBILITY

7.1 – In no event will any CLOUDKINGS party be held responsible to you or a third party for any incidental, indirect, special, reliance, or exemplary damages of any sort, including, but not restricted to, loss of value, property damage of the products or loss of usage of the items, whether based upon breach of any implied warranty or condition, or the breaching of contact even if a CLOUDKINGS Party has been told about the probability of such events.

7.2 – Despite the foregoing, the CLOUDKINGS Party is thought to be responsible to you or any third party for loss or damage which occurs in connection with your usage of the website, memberships, content, or products. The relevant CLOUDKINGS Party’s cumulative liability should in no event go above the greater of (a) the quantity you paid CLOUDKINGS for the membership or products as applicable and (b) the total sum of 50 GBP.

7.3 – Nothing in section 7 should exclude or restrict any CLOUDKINGS Party’s responsibility for losses that might not be lawfully limited or excluded by the applicable law in which case such CLOUDKINGS Party’s responsibility will be restricted to the greatest extent permitted by the suitable law.

8 – DISPUTE’S

Read this carefully. It will affect your rights.

Summary: Many customer concerns can be solved quickly and to client satisfaction by writing to the customer service team at info@cloudkings.co.uk. In the face of an unlikely event that our customer support team cannot solve a complaint that you may have to your complete satisfaction, we agree to solve the disputes that arise out of this Terms of Service (other than those linked to CLOUDKINGS’s protection and enforcement of its property rights and name) through small claims court or binding arbitration. This includes any claims made against other parties relating to the products or services that are billed to you whenever you assert the claims against CLOUDKINGS in the similar proceeding.

9 – ELECTRONIC COMMUNICATIONS; PRODUCT-VOLUME, GENERAL TERMS

9.1 – ELECTRONIC COMMUNICATIONS

Whenever you visit our website or send us email, you are interacting with us. For this reason, you consent to obtain communication from us electronically. We will interact with you through email, by posting information on our website or by other ways that we determine every now and then. You are in compliance that our agreements, disclosures, notices, and other communications that we offer to you electronically fulfil any legal needs that these communications should be in writing to the extent set by the applicable law.

9.2 – PRODUCT-VOLUME

All MLs are approx. and may vary from what is advertised.

Please note your product packaging may be different from what is advertised on our website.

9.3 – NICOTINE SHOTS

CLOUDKINGS does not endorse the mixing or modifying of this product with any other product on the market. Please note if the vapour (end user) decides to modify this product, this will void all warranties and your right for a refund. Furthermore CLOUDKINGS takes no responsibility if any product is modified in anyway.

9.4 – GENERAL TERMS

CLOUDKINGS might display a warning or temporarily suspend your right to access or use any part of the website including any account without notice for any reason in the sole discretion of CLOUDKINGS including without restriction the breaching of the agreement or violation of the Terms of Serviced or potentially cause a financial loss or legal responsibility to CLOUDKINGS or another user on the website. The agreement and its Privacy Policy include the entire agreement between you and the website concerning its subject matter. CLOUDKINGS should not be held responsible for the failures to complete any of your needs because of reasons that are beyond its control. The failure of the website to enforce any provision of the agreement will not have a waiver of such provision. If any section of this agreement is held illegal, unenforceable, or invalid, then that provision will be enforced to the greatest extent permissible so as to manage the idea of the agreement and other sections will continue to be in full effect. The parties will be deemed to become independent contractors and will not bind the other parties. This agreement is valid in English only. The agreement should not be construed to be conferred upon remedies or rights on third parties except that every indemnified Party of CLOUDKINGS will be a third party beneficiary hereunder. The website can transfer its rights under the agreement to a third party. Clients cannot assign or delegate the website’s performance under the agreement to a third party under any circumstances. All terms which by their nature are meant to survive any termination of the Terms of Services or any suspension of your usage of the site, products, membership, and content shall survive such actions.

9.5 – BOX PACKAGING MATERIALS

CLOUDKINGS LTD has the right to change any packaging material at any time without notice, be that cardboard, bubble wrap, wood wool or Straw, shrink wrap and packaging tape. CLOUDKINGS LTD excepts no liability if you (consumer) has a allergic reaction to any of the packaging materials stated above.

9.6 – Substitution Policy for Out of Stock Products

In the event that our disposable vape pens or e-liquids are out of stock, we reserve the right to substitute them with alternative products without prior notice. By placing an order on our website, you agree to accept such substitutions. We will make every effort to ensure that any substitute products provided meet our high standards of quality and performance.